Cancellation Policy
Cancellation Process:
All cancellation requests must be submitted via email to contact@rouuo.com.
Eligibility for Cancellation:
Requests received after 12 hours will be reviewed on a case-by-case basis. Approval is not guaranteed, especially if the order has been processed or shipped.
Refunds:
Approved cancellations will be refunded in the original form of payment. Please allow 2-3 business days for processing.
No-Change Window:
Once an order has been processed, changes cannot be made. Customers are encouraged to review orders carefully before confirming.
Contact Information:
For cancellation requests and inquiries, contact us:
- Email: contact@rouuo.com
- Phone: +1 (785) 524-2105
- Working Hours: Monday to Friday – 10:00 AM to 8:00 PM (CST)
Policy Updates:
This cancellation policy is subject to change without prior notice.
If you have any questions or need assistance, please visit our FAQ page or Contact Us page for detailed information. For additional support, don’t hesitate to contact us:
- Business Name: ROUUO
- Company Name: ROUUO LTD
- Company Number: 15975319
- Email: contact@rouuo.com
- Address: 250-1256 W 14th St, Alliance, NE 69301, USA
- Phone Number: +1 (785) 524-2105
- Working Hours: Monday to Friday – 10:00 AM to 8:00 PM (CST)
